Today I learned some important lessons about effective online facilitation. First, my online presence matters. Students really do want to feel that they can related to their instructor. I met a new student today when I happened to stop by her place of work. I noticed she had the textbook on her desk, so I introduced myself to her. She seemed so relieved to meet me. She said, “I was so nervous about taking this course online, but when I read your letter, I felt that maybe you were someone who cared.”.
For me, that sentence says it all. People matter. You matter. Your students matter. They want to know that you are interested in their success, and want to help them through the course.
Next, I learned that the little details also matter. I made a few small errors, but some students were very concerned. So, I need to pay attention to the details.